1. General

  • By visiting this portal the user agrees with the terms and conditions specified.
  • No Product images and content from this site shall be copied, reproduced or republished in any other formats for any commercial purpose without the permission of Melt Co.
  • All products published on this website (as may be varied from time to time) are subject to availability.
  • Meltco.in reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.

2. Delivery

  • For all same day orders, orders have to be made before 2 PM on the same day. All orders made after this shall be considered for delivery latest by the next day.
  • Delivery timings are between 10 AM to 7 PM. Our team will do its best to deliver on the promised time. At the same time we cannot commit 100 percent efficiency in timing of delivery. Refunds will not be given for delayed deliveries.
  • Delivery timings would be different in case of special days or on natural calamities such as weather conditions, riots, peak hour days like Valentine’s Day, New year Eve etc. Under extreme and rare cases, if we are not able to make a delivery we will ensure that you get 100% refund of your money. No other claims apart from the 100% refund will be tenable.
  • We will not be responsible for any mistake in the delivery address, any incomplete details or any other incorrect details furnished in the website, on such case if order is not delivered because of the incorrect details, payments made shall not be refunded.
  • If the delivery address changes after the order has been confirmed additional charges may be added to cover extra mileage.
  • Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
  • Execution of the order will be considered successful and complete in case of permission not granted to our delivery executive to enter the delivery location. For example the orders where delivery locations are premises like hospitals, Govt agencies, societies, resorts hotels, any personal or public property, etc. and the recipients number is not reachable.
  • If delivery is done by its delivery partners, it is the Participating supplier sole responsibility to provide Food Delivery in a timely manner.
  • Delivery beyond Chennai limit will not be possible. Please note that it might not be possible for us to deliver to some locations. If this is the case we or our partner supplier will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
  • We may ask for extra additional charges if delivery location is far from our serviceable area. We may cancel order if delivery location is not in our serviceable area.
  • Request for change in any order details, items, time of delivery, or delivery address/ location are only accepted before the cake/ product made on delivery date.

3. Product

  • The images on the website are examples of our cakes. All our products are handmade and can be ordered in different sizes from those shown on the website.
  • In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent order value and quality without notice. As from time to time certain materials for our cakes may become obsolete.
  • We cannot guarantee an exact replica of any cake, but we will do our best to make it so. Exact color matches are not guaranteed.

4. Payments, Refund or Cancellation:

  • Payment must be made at the time of placing order by bank transfer, credit / debit card or at the time of delivery by cash (if available). Failure to pay on time will result in the cancellation of your order.
  • For all customized cakes the final payment is due 72 hours prior to the event and If a cancellation occurs 72 hours prior to the date of the event, 100% payment will be refunded.
  • If a cancellation occurs 48 hours prior to the date of the event, 50% of payment will be refunded.
  • Under extreme and rare cases, if we are not able to make a delivery we will ensure that you get 100% refund of your money. No other claims apart from the 100% refund will be tenable.
  • If a cancellation occurs 24 hours prior to the date of the event, no money will be refunded.
  • Refunds will not include tax, shipping charges, credit/debit card processing fee in any of the refund circumstances.
  • No refund will be made in case orders fails to be delivered within provided time slot.
  • Minimalistic and cosmetic damages like
    • Name/ message on cake not written or incorrectly written
    • Name and message not attached
    • Cream/ decoration on cake/ packaging issues will not be eligible for refunds/ replacements until unless they are severely damaged.
  • There is no cancellation for orders placed under the ‘Same Day Delivery’ category
  • In case we detect fraudulent behavior, we are liable to cancel the order at our discretion and we will not refund money in such cases.
  • We reserve the right to cancel any order any time without any prior notice. Due to uncertain occasion / disaster like rain, snow, strike, earthquake or any similar natural or public incident, if we are unable to deliver on the same day, the same order would be delivered on the next day.

5. Complaints/Grievance

We take complaints very seriously and aim to respond within 12 business hours. All complaints should be addressed to support@meltco.in, and we assure to assist provided it is brought to our attention within 24 hours of delivery.